Today’s customers are empowered via social channels to seek personalized attention and demand instant resolution. In the modern world, what customers say — and the quality of the experience a brand provides across platforms — determines whether a business survives.
Sprinklr is a Customer Experience Management (CXM) software platform that helps large organizations manage marketing, advertising, research, care, and engagement across 30+ channels using a single solution. Sprinklr works with global brands and agencies in every industry, helping them manage established channels such as Twitter, Facebook and LinkedIn, as well as emerging media.
Large enterprises often struggle to meet the demands of modern customers and are challenged with disjointed data, siloed teams, or disconnected point solutions. This makes it nearly impossible for brands to know their customers, collaborate, and scale effectively.
Sprinklr helps brands tackle this challenge by consolidating point solutions and providing one platform to listen, learn, and love. Listen to customers across modern channels, learn from them, and use those insights to create memorable customer experiences. The result: brands are equipped to grow revenue, reduce costs, and manage risk.
Founded in September 2009 and headquartered in NYC with 1,900 employees, Sprinklr works with such leading brands as L’Oreal, Microsoft, McDonald’s, and Verizon. Learn more at the Sprinklr website.