The long-standing strategic partnership between Wipro Digital and Pega offers a unique blend of digital transformation expertise on a global scale. Wipro brings extensive experience in transformation projects through its subsidiary firms Designit and Cooper, it offers deep domain expertise across various vertical markets, and Pega’s technological capabilities allow the companies to excel at multiple digital-transformation initiatives, including:

 

  • Digital Process Automation – Outcome-driven services using reimagined processes, machine learning and automation
  • Customer Service and Marketing – Omni-channel service, personalized engagement, intelligent guidance and adaptive orchestration
  • Sales Automation – Improved sales through guided selling and streamlined sales cycles.

 

Wipro and Pega together help clients realize success using a variety of partnership solutions relevant to their digital transformation.

 

Intelligent Process Automation (IPA)
Leverage AI-driven decisions to elevate business performance

Deploy Robotic Process Automation (RPA), cognitive process automation and dynamic workflows to leverage AI-driven decisions. IPA delivers differentiated customer value by continuously learning and acting at the right time using contextual insights. Wipro built this repeatable, scalable and sustainable automation solution on the Pega platform, integrating custom-built components for data extraction, decision models, content processing and other IPA-specific capabilities. The result is the ability for clients to deliver smarter business processes quickly and efficiently.

 

Digital Prescriptive Maintenance
IOT-based predictive maintenance solution to improve customer experience while increasing cross-sell and upsell with personalized offers to customers

Wipro’s Digital Prescriptive Maintenance solution integrates analytics and data from its real-time asset-monitoring and remote-management solutions with Pega’s industry-leading Dynamic Case Management, CRM, and Decision Hub capabilities. This combined resource recommends the proper actions for asset maintenance, enabling improved asset management and collaboration, and leveraging real-time asset health and performance data from an advanced IoT platform. Using this system, clients gain assistance in the periodic refresh of recommendations and can proactively prescribe the next best action for asset maintenance.

 

Cognitive Claims Automation
Expedite claim settlements with Wipro’s cognitive platforms and Pega

This automated solution combines Wipro’s cognitive platform with Pega for an enhanced customer experience, reduced leakage, and improved claim-settlement times. It leverages state-of-the-art Pega process orchestration and Wipro’s industry-leading solutions in the areas of AI, analytics, IoT and Blockchain, driving significant cost savings and slashing processing time.

 

Parole Decision Management
Intelligent parole helps authorities make the proper decisions for a safer community

This fully automated digital solution leverages a re-imagined process to eliminate the risk of incorrect parole decisions and provides a robust auditing capability with a 360-degree view of offenders. Structured automated checklists and intelligent forms further streamline the process to help improve the accuracy and efficiency of parole decisions and related operations.