Technology architectures are evolving for State and Local Governments, accentuated by citizen needs in a post-COVID scenario. What does the SMARTER STATE look like in a post-COVID era? There are many opportunities to digitize public services and architect for the citizen experience continuum, as demonstrated by our work with the Highland Council and North Lanarkshire Council, both of which are building a SMARTER STATE with Wipro. With remote governance here to stay, how can other Government agencies prepare for a future in which touchless and integrated services will be the norm?
Wipro recently participated in a thought-provoking panel tackling precisely this topic. Hosted by Nitesh Jain, Wipro’s Vice President and Business Head – Travel, Hospitality & Public Sector, the panel included:
A full recast of this panel discussion is below.