Date: October 8, 2020
On-Demand: Available Here
The world has changed in numerous ways, and the way customers want to do business has led the charge. Online is the name of the game.
eCommerce is the new standard, and customer service teams have been stress-tested to the limit. For these reasons, most leading enterprise brands are accelerating their digital-first transformation strategy and resetting how to do Customer Care in the new normal.
In this webinar, experts from Signify (Philips Hue), Wipro, and Sprinklr will share how leading enterprise brands are accelerating this critical digital-first transformation. These four panelists will discuss:
- How digital channels and AI are shaping the modern customer experience
- The role self-service plays in delivering modern customer care
- How leading care teams are moving from reactive to proactive care
- How to integrate traditional care touch points with modern engagement
On-Demand: Available Here
Speakers:
