Date: Friday, June 26, 2020
Time: 11:00 AM – 12:00 PM ET
Beyond the COVID-19 crisis, companies will rise or fall based on how they relate to customers. Will people feel safe? Are companies willing to sacrifice revenues to achieve that (i.e. airlines blocking middle seats, or restaurants removing tables)? Are firms digitally driven to enable touchless commerce and experiences?
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On Friday, June 26th, our Virtual Roundtable series, held in partnership with Techonomy Media, will assemble three senior business leaders to discuss what customer experience looks like when it no longer includes the human touch. Our guests will discuss what it will take to reimagine customer experience, and how companies can become institutionally empathetic so that customers feel cared for.