Situation

By the year 2022, the number of devices connected to IP networks will be more than three times the global population. Network-technology companies are thus investing heavily to ensure billions of new mobile and IoT devices will remain connected and online. Those same networking leaders are simultaneously challenged to combat an increase in security threats, as cybercriminals are predicted to steal an estimated 33 billion records in 2023, up from 12 billion in 2018.

 

Mindful of this market dynamic, a network-technology conglomerate sought to modernize its security suite alongside its core technology innovations. Customers might focus on the look of a modernized user interface (UI), yet the company understood that a meaningful transformation would also need to improve speed and scalability. Strategically refreshing its content security product suite would require updating the user experience, improving the suite’s efficiency and bolstering security in a single, ambitious deliverable.

 

Collaboration

The networking leader worked with Wipro Digital to identify the features most important to customers and company alike. Using a high-end technology platform, Wipro revamped and upgraded the UI so the client could create advanced dashboards that provided greater insights about threats and malware. This, in turn, offered advanced protection for any organization using the provider’s security suite.

 

Leveraging a new technology stack, Wipro’s technical team also created solutions that addressed future maintenance, scalability, performance and operations. The application, developed in a modular way, further promoted reusability by enabling smooth plug-and-play functionality across multiple projects. These considerations positioned the security suite to meet customers’ current requirements while enabling them to handle future network-technology needs.

 

Outcomes

Initially perceived as a UI update for customers, this transformation delivered improvements across the organization. The modernized UI improved user satisfaction and engagement, while the reusable components promised substantial cost savings for future security projects. The networking leader also gained valuable insights about customer expectations and product aspirations, and installed the frameworks necessary for future developers to modernize their security solutions as the market demands them.

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