Over the years a European grocery retail giant had developed and incorporated a host of applications to support its business needs. However, these applications were segregated into data islands with little communication between systems, leading to increased development, maintenance, and operations costs. Integration infrastructure was filled with point-to-point integrations developed for project-specific use, leading to increased CAPEX (hardware and license) and OPEX costs. There was no service standardization, repository, or governance for integration services development. Many duplicate interfaces were in use for the same functionality, which made it difficult to assess the impact of business process changes and design business strategies.




Wipro developed a strategy using the Integration Competency Center (ICC) to standardize the client’s people, processes, and technology. The ICC provided integration architecture and governance services and owned the integration environments. Integration architecture guidance, integration patterns streamlining, service catalog management, and service identification services were provided across projects to reduce duplicate and point-to-point services, reduce license costs by increasing standardization and technology reuse. A factory model for the Oracle Fusion Middleware platform was adopted to optimize resource onboarding, which reduced delivery costs. A shared infrastructure approach for integration was established covering the end-to-end integration services development lifecycle, monitoring, and post-go-live.




Refined processes and technology patterns standardized the integration landscape, reducing the total operations cost by around 30%. Integration architecture governance helped in adopting one systematic format for current and future integration projects, with streamlined delivery processes with hooks for governance at critical points for customer oversight. Shared delivery model (factory model) optimized the resource utilization and shared infrastructure for integration reduces hardware and license cost for the client.

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