One of the most-beloved food-service companies in the world wanted to create clarity and alignment for its 200,000+ employees, empowering them to share and act on a clearer, more customer-centered vision. Known to be a design-driven company that’s deeply committed to its customers and staff, the client initially invited Designit to help a cross-functional team build key internal tools, including point-of-sale systems used by company employees worldwide.
This engagement began with a hands-on, intensive course to establish a shared design practice and standardized terminology. As a result of the training, the group saw how the application of design methods could make complex systems much more seamless and user-friendly. Building on the success of that workshop, Designit was invited to expand its work, with its lessons eventually integrated into the food-service company’s learning and development program.
What began as a single engagement has evolved into a rich, multi-year partnership to help employees embrace a human-centered approach to their work. This initially led to improvements in the design of key systems and tools used by employees and customers. The company then implemented an ongoing innovative training program for its leaders, bolstered by support from Designit. The partnership continues to grow as more employees understand the power of design thinking and focusing on the customer.