Situation

Healthcare technology takes many forms, each playing a crucial role in improving patient outcomes. The global leader in biotech and cancer treatments helps millions of patients around the world while maintaining a broad network of diagnostic devices. Managing these devices had become a challenge as laboratory and hospital staff worldwide lodged an increasing number of support requests. Manually administering the devices meant reallocating valuable resources that could otherwise be spent developing innovative healthcare solutions.

 

The biotech leader sought a way to integrate and connect the point-of-care instruments located at primary-care sites with the central services typically provided in a hospital or clinic. Connecting the technology in this way would make improve the efficiency and feasibility of device maintenance while transforming how facilities deliver care.

 

Collaboration

To accommodate the device network’s global footprint, Wipro worked with the client to conduct design-discovery workshops and user-experience research that informed the design of an interface to resonate with caregivers worldwide. The application continuously monitored the devices’ health using dashboard visualizations and map views, reporting devices’ status via a cloud-based IoT platform.

 

This intuitive platform enabled affiliates, service providers and primary-care staff to seamlessly manage and monitor devices in pharmacies and hospitals across locations. It also provided immediate visibility about the health of each device and its serviceability, improving the biotech leader’s ability to centrally manage its diagnostic-device portfolio.

 

Throughout it all, Wipro ensured the application aligned with industry-leading privacy and data-security policies, maintaining the confidentiality of patients and facilities.

 

Outcomes

The new cloud-based platform notifies the biotech leader in real-time about the health of its medical devices, empowering staff to resolve technical issues in any location and in a timely manner. By enabling remote management, the application minimizes the need for field service and has reduced the costs associated with providing fragmented support across healthcare facilities. Designed for scalability, the app also allows for added functionality through simple plug-and-play components, thus ensuring care providers can spend less time maintaining technology and more time improving patient outcomes.

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