Digitizing How Customers Engage with Thames Water

Thames Water aspired to deliver a next-generation digital customer experience for its 40 million customers. Developing advanced self-service functionality was a critical component in this transformation. Wipro partnered with the utility to reimagine its manual processes, transitioning Thames Water’s legacy customer-facing systems to a cloud-based platform that captured, digitized and leveraged data from across its ecosystem. This scalable and flexible solution has enabled the utility to reduce operational costs and engage with consumer and retail customers in a streamlined and intelligent way.