A leading information technology, consulting and business process services company harnesses the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to enable its clients to adapt to the digital world and succeed.
Business challenges
- Redesign the current order-to-cash and other intersecting processes including hire-to-retire, record-to-report and source-to-pay. These outdated processes did not support existing and new business models.
- Deploy a single repository of information for greater transparency among employees.
- Radically transform the organization and its pillars to create a sustainable, agile, and differentiating process.
Wipro’s solution
- Designed and developed omni-channel self-service portal providing real-time notifications to all project team members and client on any project with the ability to:
- Suggest the best candidates for a project, based on various parameters including availability, skills, and other attributes through an artificial intelligence (AI) integration.
- Enable price calculation of any deal automatically by considering multiple billing parameters such as time, team, milestones, and outcomes.
- Update employee profiles by integrating the portal with LinkedIn and personalized dashboards.
- Automate reporting and billing.
- Support an advisory plugin to ensure legal and finance compliance while simultaneously collating proposal contents.
Benefits
- Enhanced user experience by providing a single collaborative platform to all key organizational stakeholders for accessing information.
- Real-time tracking of a project’s progress.
- Foster collaboration and transparency among stakeholders.
- Intuitive project codes, description, and tags for employees to easily identify a project.
- Seamless flow of detailed project information from proposal to project dashboard.
- “Smart” suggested edits to proposal content based on historical data.