Situation

Already a $3 trillion force, the global eCommerce market is predicted to expand another 55% by 2023. This projected growth has compelled leading enterprises to prepare their infrastructure to support the rapid influx of digital business. Recognizing the value of containerization on Kubernetes in this future state, a leading global technology enterprise sought to modernize its eCommerce applications.

 

The company, an established eCommerce leader, had thousands of products and several terabytes worth of data on its servers, including support for multiple languages. Like most large global enterprises, it was accustomed to using bespoke products, yet it deployed a ”commercial of the shelf” (COTS) product to manage the marketing content and assets for its extensive eCommerce operations. However, the vast amount of information it stored, combined with a fixed-capacity infrastructure, created bottlenecks when developing, testing and deploying new functionality.

 

In addition, maintenance often required site downtime, precluding customers from making purchases. These challenges hampered its business performance, and solutions were not available within the constructs of the commercial product. The technology leader sought groundbreaking solutions and was willing to be the vanguard that other large enterprises would follow.

 

Collaboration

Wipro held a joint workshop with the client to identify the needs of various stakeholders who would need to leverage the new system. Mindful of uptime and efficiency requirements, Wipro recommended containerization through deployment of the Tanzu Kubernetes Service Platform. This system offered a highly available and resilient infrastructure, promised cost and operational efficiencies, and would bring faster development cycles for new eCommerce applications.

 

The client worked with Wipro to identify the digital assets that would need to be moved, and it prioritized the functionality desired for both the current and future states. With migration roadmap in hand, Wipro began a six-month process that empowered business units to create disposable on-demand environments that enabled them to update their portfolios independently and without delay. The new platform also accelerated the testing and deployment of new functionality, and enabled the enterprise to respond to seasonal and unanticipated fluctuations in volume.

 

Outcomes

Using the Tanzu Kubernetes Service Platform, the client can provision environments in hours that previously used to take weeks or months, resulting in much faster development times. Once apps are in production, automation and iterative development enables the company to use 40%-50% fewer engineering resources. The scalable cloud infrastructure also enables the technology leader to maintain uptime without investing in hardware that would sit idle during times of lower demand. These outcomes have positioned the company to capitalize on current and future eCommerce customers, and demonstrate that COTS solutions – if implemented strategically – can achieve the objectives of small and large enterprises alike.

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