The global community has embraced technology as a cornerstone of its pandemic response. Whether ensuring business continuity or improving medical outcomes, organizations have increasingly leveraged technology for their own resilience and the common good. The World Economic Forum (WEF), in collaboration with Boston Consulting Group, recently published a global report called Critical Frontier: Leveraging Technology to Combat COVID-19 to provide visibility into the diverse ways technology is contributing to the COVID-19 response. We’re honored that WEF chose to include three of Wipro’s solutions in this report.


Wipro’s contributions span three of the report’s seven sections.

  1. In the Social Cohesion section, WEF included Wipro’s COAST India Platform, which aligns with the section’s focus on fostering communication and cohesion between and among individuals, corporations, and institutions. This platform offers real-time, country-wide data via Google Maps to connect assistance seekers with assistance providers, helping India’s migrant workers receive essential services in their time of need.
  2. Our HOLMES Assistant for Researcher was one of a handful of use cases included in the report’s Treatment Acceleration area, as it can contribute to automating drug-research components and accelerating vaccine development.
  3. WEF referenced our AI-Powered Bot to Answer Citizens’ COVID-19 Questions in the Information Management section for its ability to safeguard and promote information in the fight against the pandemic. This intelligent virtual assistant, powered by Avaamo, a Wipro Ventures-backed portfolio company, helps users answer their COVID-19 questions quickly and in “plain English.” It can also be deployed for free on any website or mobile, empowering organizations to provide a valuable resource for their employees, partners and other stakeholders.


WEF’s motivation is simple. “The COVID-19 pandemic has challenged clinicians, public health authorities, companies and governments to quickly develop new capabilities for supporting recovery, maintaining health security, and building resilience. Digital tools and strategies have become crucial in this effort.”


The seven-part compendium, comprised of 232 use cases from 41 countries, will be a knowledge repository for future collaboration. WEF’s goal for the report is “to help by aggregating and amplifying … digital offerings to facilitate implementation, identify gaps and better align efforts with needs.”


Download the full report.