The COVID-19 pandemic has left billions of people around the world searching for answers. Every day, there are new developments on the spread of the virus, symptoms to look for, updates from federal, state and local governments and more. With so many information sources, it can be hard to know where to look for answers. Intelligent Virtual Assistants, more commonly known as bots, are perfectly suited for collecting and synthesizing information from a variety of sources and providing real-time answers, always based on the most recent information available.
Avaamo, a deep-learning software company that specializes in conversational interfaces and a Wipro Ventures portfolio company, has launched Project COVID, a publicly accessible and interactive COVID-19 Intelligent Virtual Assistant that helps find answers quickly in “plain English.” Such questions can range from urgent queries such as “Am I at risk?” and “Are schools closed?” to “Do I need to wash my vegetables?” and “Is food delivery contagious?”
This Intelligent Virtual Assistant uses AI and deep-learning technologies to answer COVID-19 questions that website visitors submit. The bot’s COVID-19 answers are based on data ingestion from millions of pages of coronavirus material and status updates from the Centers for Disease Control and Prevention, National Institutes of Health, World Health Organization, Johns Hopkins University and California COVID-19 Response. With each answer, the bot also provides the source of the information, giving visitors full transparency as well as a resource to read additional information if desired.
In the lower right of this webpage, you will see the Project COVID bot. Click on it for answers to your own COVID-19 questions.
Neither Wipro, nor its affiliates/partners, are in any way responsibility for the accuracy, timeliness or suitability of the information provided from the Virtual Assistant (“Information”). The Information is sourced from publicly available third party organizations like the Centers for Disease Control, the National Institutes of Health, the World Health Organization and other health-related organizations. The Virtual Assistant simply passes information from these sources on to users. Each source is displayed and, if applicable, accompanied by a link. The Virtual Assistant may contain errors and is not a substitute for professional medical advice. Additional terms apply after opening the Virtual Assistant.
This conversational bot can be deployed quickly and for free on any website or mobile, as it has been here on wiprodigital.com, to help address the concerns of employees, partners and customers. The Virtual Assistant AI engine is hosted on the cloud and does not require any connection to other applications, enterprise systems or any system of records.
As companies support their employees in a quickly changing environment, HR and IT teams can deploy this COVID-19 bot directly on their website or intranet, delivering the authoritative answers employees seek without requiring them to visit an outside resource.