Today is World Usability Day, a day dedicated to bringing together communities around the world in an effort to address how technology is being designed with a user-first mindset. Usability—or the lack thereof—is a silent, global issue that impacts the way 7.3 billion people all over the world live and work.
Usability, in the broad sense, is key to everything from IT systems, tech products, and digital services to public sector services and architecture. It’s how designers turn raw technology into the products and experiences that we rely on daily. But when usability gets ignored, everyone suffers. Think about the last time you waited in line for hours at the airport. Or your daily ritual of fumbling with packaging. We are in the throes of a usability crisis.
Continue reading “We’re in a Global Usability Crisis and Here’s How We Can Fix it”